Paperspace won't start on Ubuntu 20.04

Hi, this is the second problem I’ve run into with Paperspace on Ubuntu.

When started from start menu nothing happens, no windows open.

When started from command line no windows open and there is the following message:

./Paperspace.sh
api env:  ""
Raven client is ready

@dmoshal

Can you send us 2 things:

  • paperspace.log
  • start the app with --startup and copy the commandline output

Also what window manager is being used? kde / gnome / any other? what gpu?

paperspace.log attached (inline because the forum doesn’t allow uploading files that aren’t images).

Note: on one machine Paperspace doesn’t start at all.
on a second machine Paperspace starts, flashes 3 times, then quits.
Both machines have Ubuntu 20.04.
Paperspace was previously working on the second machine, only thing that changed was the session was opened from another computer.

Output from startup (on the second machine, that flashes):

./Paperspace.sh --startup
api env:  ""
Raven client is ready
Sending  "013bdc8b-fc09-4f05-489907e2-49d33196.dmp"
Sending  "031c8a59-7e23-c478-4253ffc1-14c35e01.dmp"
Sending  "1fe7c674-42cd-74be-1c82d655-0207f283.dmp"
Sending  "2785bf95-a63c-8f50-7095fd0a-258ca486.dmp"
Sending  "282d7909-c3d3-e3d9-78566e2b-23957658.dmp"
Sending  "379964d0-95b9-5321-4da98d37-6338eaba.dmp"
Sending  "4409c2ae-7528-8c15-0a6bdc87-52f00723.dmp"
Sending  "4a6b137f-9093-cbab-2581a344-2c5971b5.dmp"
Sending  "4b343cc3-a989-e488-5df26d3c-35de86c9.dmp"
Sending  "531d0a8e-42b3-9975-1f554a5e-51f1de45.dmp"
Sending  "54faf224-a174-87ef-19122218-5c77a701.dmp"
Sending  "56828ef5-0d67-63bb-21d95d4f-5bf8773e.dmp"
Sending  "65281a47-6b32-2dea-3644eddd-5a51c962.dmp"
Sending  "718deaab-43ea-8c21-32f8d1af-0a10fc05.dmp"
Sending  "78b6e582-ee88-3ad0-467d54ca-6d0d5d88.dmp"
QGLXContext: Failed to create dummy context
WebEngineContext used before QtWebEngine::initialize() or OpenGL context creation failed.
Use of deprecated not thread-safe setter, use setUrlRequestInterceptor instead.
api env:  ""
setting api url  "https://api.paperspace.io"
"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) QtWebEngine/5.15.1 Chrome/80.0.3987.163 Safari/537.36 Paperspace (Native App Paperspace QT) webchannel (1.0)"
QWidget: paperspace::gui::settings::AllHotkeys () already in focus proxy chain
QWidget: paperspace::gui::SettingsContent () already in focus proxy chain
minheight  0
minheight  0
pixel ratio:  1.25
default zoom value  5
default zoom value  5
pixel ratio:  1.25
Unknown property display
Unknown property justify-content
Unknown property align-items
Unknown property cursor
Unknown property box-sizing
Unknown property transition
Unknown property display
Unknown property justify-content
Unknown property align-items
Unknown property cursor
Unknown property box-sizing
Unknown property transition
Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile) 
Succeed to write minidump, dump path: /home/davem/Paperspace/crashes/10.1.0.1684/5ed2fe02-3273-cfd0-6950e06b-237fd1f7.dmp

Aborted (core dumped)

Paperspace.log (from the same machine as above):

Thu Jan 14 13:09:38 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --startup
Thu Jan 14 13:09:38 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testopengl
Thu Jan 14 13:09:38 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testvaapi
Thu Jan 14 13:09:38 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testaudio 2
Thu Jan 14 13:09:38 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testaudio 6
Thu Jan 14 13:09:38 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testaudio 8
Thu Jan 14 13:09:38 2021 - starting up (10.1.0.1684) /home/davem/Paperspace
Thu Jan 14 13:09:39 2021 - /home/davem/Paperspace/crashes/10.1.0.1684/meta.json
Thu Jan 14 13:09:39 2021 - /home/davem/Paperspace/crashes/10.1.0.1684/meta.json
Thu Jan 14 13:09:39 2021 - app failed to exit properly - assuming crash
Thu Jan 14 13:09:39 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --startup
Thu Jan 14 13:09:39 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testopengl
Thu Jan 14 13:09:39 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testvaapi
Thu Jan 14 13:09:39 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testaudio 2
Thu Jan 14 13:09:39 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testaudio 6
Thu Jan 14 13:09:39 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testaudio 8
Thu Jan 14 13:09:39 2021 - starting up (10.1.0.1684) /home/davem/Paperspace
Thu Jan 14 13:09:40 2021 - /home/davem/Paperspace/crashes/10.1.0.1684/meta.json
Thu Jan 14 13:09:40 2021 - /home/davem/Paperspace/crashes/10.1.0.1684/meta.json
Thu Jan 14 13:09:40 2021 - app failed to exit properly - assuming crash
Thu Jan 14 13:09:40 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --startup
Thu Jan 14 13:09:40 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testopengl
Thu Jan 14 13:09:40 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testvaapi
Thu Jan 14 13:09:40 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testaudio 2
Thu Jan 14 13:09:40 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testaudio 6
Thu Jan 14 13:09:40 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testaudio 8
Thu Jan 14 13:09:40 2021 - starting up (10.1.0.1684) /home/davem/Paperspace
Thu Jan 14 13:09:41 2021 - /home/davem/Paperspace/crashes/10.1.0.1684/meta.json
Thu Jan 14 13:09:41 2021 - /home/davem/Paperspace/crashes/10.1.0.1684/meta.json
Thu Jan 14 13:09:41 2021 - app failed to exit properly - assuming crash
Thu Jan 14 13:09:41 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --startup
Thu Jan 14 13:09:41 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testopengl
Thu Jan 14 13:09:41 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testvaapi
Thu Jan 14 13:09:41 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testaudio 2
Thu Jan 14 13:09:41 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testaudio 6
Thu Jan 14 13:09:41 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testaudio 8
Thu Jan 14 13:09:41 2021 - starting up (10.1.0.1684) /home/davem/Paperspace
Thu Jan 14 13:09:42 2021 - /home/davem/Paperspace/crashes/10.1.0.1684/meta.json
Thu Jan 14 13:09:42 2021 - /home/davem/Paperspace/crashes/10.1.0.1684/meta.json
Thu Jan 14 13:09:42 2021 - app failed to exit properly - assuming crash
Thu Jan 14 13:09:42 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --startup
Thu Jan 14 13:09:42 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testopengl
Thu Jan 14 13:09:42 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testvaapi
Thu Jan 14 13:09:42 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testaudio 2
Thu Jan 14 13:09:42 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testaudio 6
Thu Jan 14 13:09:42 2021 - calling: - with wait - /home/davem/Paperspace/Paperspace --testaudio 8
Thu Jan 14 13:09:42 2021 - starting up (10.1.0.1684) /home/davem/Paperspace
Thu Jan 14 13:09:43 2021 - /home/davem/Paperspace/crashes/10.1.0.1684/meta.json
Thu Jan 14 13:09:43 2021 - /home/davem/Paperspace/crashes/10.1.0.1684/meta.json
Thu Jan 14 13:09:43 2021 - app failed to exit properly - assuming crash
Thu Jan 14 13:09:43 2021 - to many crashes

i had to install minizip on ubuntu 18.

maybe this will help?

Any update on this issue?

@dmoshal

I’ve shared with the engineers. As soon as I hear anything back I will post and mention you.

-Stan

@dmoshal

It looks like opengl doesn’t work properly on the side of this client

We no longer have a command line option to turn opengl off. We are looking into fixing it.

In the meantime playing with the clients gpu driver may give some results. Our engineer has a linux running on a setup with intel and one with nvidia with the factory driver and both work fine.

Are you using an nvidia open source driver? Any more info is helpful.