All ports failing, cannot connect

Tried with both public and private IP, and both password and SSH key. Nothing. Please help!

@jkirshbaum This appears to be a one-off issue as we have not experienced any downtime recently. Could you submit a ticket here so we can take a look? https://support.paperspace.com/hc/en-us/requests/new Please share the machine ID and any other info you can.

Hi, I submitted a support ticket. They told me to assign a public IP, which I had already done with static and dynamic both, and then removed to see if it would force it accept the private IP somehow or something. No feedback since then. The documentation is really sparse, so I’m totally dependent on support and they are not being very responsive. There also isn’t much in this community forum, but since it is a paid instance, I don’t know why I should need to trawl through here for something this clearly broken. It could very well have been something I did, I just can’t get into the instance to figure it out, so need y’all to help me with this so I can get back to work!

Oh, sorry I missed that you were asking me for the info. Here ya go...pasting the traceroutes and pings below as well.

Machine ID: 	
pso79k1ge

Public IP: 	
64.62.255.47

P6000
Machine Specs
* Processor: Intel Xeon
* CPU Count: 8 vCPUs
* Clock Speed: 2.60 GHz
* Intel AVX: yes
* Intel AVX2: yes
* Host Memory: 30 GB
GPU x 1
* Type:[NVIDIA QUADRO P6000](https://www.techpowerup.com/gpu-specs/quadro-p6000.c2865)
* Memory: 24 GB
* CUDA: unknown

Many thanks,
JJK

(base) jeremys-mbp:~ ratpartyserver$ ping 65.49.54.7
PING 65.49.54.7 (65.49.54.7): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 be31   0 0000  33  01 3aa6 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 5f75   0 0000  33  01 9962 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 d136   0 0000  33  01 27a1 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 47f8   0 0000  33  01 b0df 192.168.86.169  65.49.54.7 

Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 a1e7   0 0000  33  01 56f0 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 acc5   0 0000  33  01 4c12 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 e2c5   0 0000  33  01 1612 192.168.86.169  65.49.54.7 

Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
Request timeout for icmp_seq 9
92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 8497   0 0000  33  01 7440 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 52df   0 0000  33  01 a5f8 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 9990   0 0000  33  01 5f47 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 2c61   0 0000  33  01 cc76 192.168.86.169  65.49.54.7 

Request timeout for icmp_seq 10
Request timeout for icmp_seq 11
Request timeout for icmp_seq 12
Request timeout for icmp_seq 13
92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 22c8   0 0000  33  01 d60f 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 34a2   0 0000  33  01 c435 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 c8ce   0 0000  33  01 3009 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 32c8   0 0000  33  01 c60f 192.168.86.169  65.49.54.7 

Request timeout for icmp_seq 14
Request timeout for icmp_seq 15
Request timeout for icmp_seq 16
Request timeout for icmp_seq 17
92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 7d21   0 0000  33  01 7bb6 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 1f86   0 0000  33  01 d951 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 a363   0 0000  33  01 5574 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 0629   0 0000  33  01 f2ae 192.168.86.169  65.49.54.7 

Request timeout for icmp_seq 18
Request timeout for icmp_seq 19
Request timeout for icmp_seq 20
Request timeout for icmp_seq 21
92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 901e   0 0000  33  01 68b9 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 18e0   0 0000  33  01 dff7 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 6f73   0 0000  33  01 8964 192.168.86.169  65.49.54.7 

Request timeout for icmp_seq 22
Request timeout for icmp_seq 23
Request timeout for icmp_seq 24
92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 a773   0 0000  33  01 5164 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 5977   0 0000  33  01 9f60 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 13bc   0 0000  33  01 e51b 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 820b   0 0000  33  01 76cc 192.168.86.169  65.49.54.7 

Request timeout for icmp_seq 25
Request timeout for icmp_seq 26
Request timeout for icmp_seq 27
Request timeout for icmp_seq 28
92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 03e8   0 0000  33  01 f4ef 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 28a8   0 0000  33  01 d02f 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 732f   0 0000  33  01 85a8 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 a75e   0 0000  33  01 5179 192.168.86.169  65.49.54.7 

Request timeout for icmp_seq 29
Request timeout for icmp_seq 30
Request timeout for icmp_seq 31
Request timeout for icmp_seq 32
92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 49b0   0 0000  33  01 af27 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 a38d   0 0000  33  01 554a 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 5f51   0 0000  33  01 9986 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 c305   0 0000  33  01 35d2 192.168.86.169  65.49.54.7 

Request timeout for icmp_seq 33
Request timeout for icmp_seq 34
Request timeout for icmp_seq 35
Request timeout for icmp_seq 36
92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 7b9b   0 0000  33  01 7d3c 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 eba9   0 0000  33  01 0d2e 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 000c   0 0000  33  01 f8cb 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 9092   0 0000  33  01 6845 192.168.86.169  65.49.54.7 

Request timeout for icmp_seq 37
Request timeout for icmp_seq 38
Request timeout for icmp_seq 39
Request timeout for icmp_seq 40
92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 68e6   0 0000  33  01 8ff1 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 ef08   0 0000  33  01 09cf 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 302d   0 0000  33  01 c8aa 192.168.86.169  65.49.54.7 

Request timeout for icmp_seq 41
Request timeout for icmp_seq 42
Request timeout for icmp_seq 43
Request timeout for icmp_seq 44
92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 c1b4   0 0000  33  01 3723 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 6d27   0 0000  33  01 8bb0 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 4242   0 0000  33  01 b695 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 9f17   0 0000  33  01 59c0 192.168.86.169  65.49.54.7 

Request timeout for icmp_seq 45
Request timeout for icmp_seq 46
Request timeout for icmp_seq 47
Request timeout for icmp_seq 48
92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 c901   0 0000  33  01 2fd6 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 bf0e   0 0000  33  01 39c9 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 4ab8   0 0000  33  01 ae1f 192.168.86.169  65.49.54.7 

92 bytes from 38.32.115.154: Destination Host Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  48 5400 fdf7   0 0000  33  01 fadf 192.168.86.169  65.49.54.7 

Request timeout for icmp_seq 49
^C
--- 65.49.54.7 ping statistics ---
51 packets transmitted, 0 packets received, 100.0% packet loss
(base) jeremys-mbp:~ ratpartyserver$ traceroute 65.49.54.7
traceroute to 65.49.54.7 (65.49.54.7), 64 hops max, 52 byte packets
 1  192.168.86.1 (192.168.86.1)  13.997 ms  11.294 ms  3.937 ms
 2  10.0.0.1 (10.0.0.1)  10.073 ms  5.278 ms  5.233 ms
 3  96.120.95.37 (96.120.95.37)  20.980 ms  15.434 ms  14.598 ms
 4  68.85.102.109 (68.85.102.109)  21.801 ms  15.298 ms  16.134 ms
 5  be-212-rar01.santaclara.ca.sfba.comcast.net (68.87.193.133)  24.538 ms  20.303 ms  18.013 ms
 6  be-39921-cs02.sunnyvale.ca.ibone.comcast.net (96.110.41.117)  20.518 ms  18.450 ms
    be-39911-cs01.sunnyvale.ca.ibone.comcast.net (96.110.41.113)  21.743 ms
 7  be-3102-pe02.529bryant.ca.ibone.comcast.net (96.110.41.210)  41.424 ms
    be-3402-pe02.529bryant.ca.ibone.comcast.net (96.110.41.222)  24.250 ms
    be-3211-pe11.529bryant.ca.ibone.comcast.net (96.110.33.86)  24.335 ms
 8  50.248.118.238 (50.248.118.238)  22.236 ms  17.924 ms  18.071 ms
 9  be2431.ccr41.sjc03.atlas.cogentco.com (154.54.88.189)  22.925 ms  22.083 ms  22.499 ms
10  be3142.ccr21.sjc01.atlas.cogentco.com (154.54.1.193)  22.722 ms
    be3144.ccr22.sjc01.atlas.cogentco.com (154.54.5.101)  23.565 ms
    be3142.ccr21.sjc01.atlas.cogentco.com (154.54.1.193)  21.439 ms
11  be3100.agr21.sjc01.atlas.cogentco.com (154.54.31.110)  22.322 ms
    be3101.agr22.sjc01.atlas.cogentco.com (154.54.41.58)  22.745 ms
    be3100.agr21.sjc01.atlas.cogentco.com (154.54.31.110)  32.861 ms
12  be3758.nr51.b034314-0.sjc01.atlas.cogentco.com (154.24.8.230)  31.091 ms
    be3757.nr51.b034314-0.sjc01.atlas.cogentco.com (154.24.1.86)  24.730 ms
    be3758.nr51.b034314-0.sjc01.atlas.cogentco.com (154.24.8.230)  18.380 ms
13  38.32.115.154 (38.32.115.154)  23.833 ms  18.160 ms  17.633 ms
14  38.32.115.154 (38.32.115.154)  3076.335 ms !H  3115.462 ms !H  3487.285 ms !H
(base) jeremys-mbp:~ ratpartyserver$ ssh [email protected]
^[[C^[[C^[[C^[[C^[[C^[[C^[[^[[B^[[A^[[A^C
(base) jeremys-mbp:~ ratpartyserver$ ssh [email protected]
ssh: connect to host 65.19.132.113 port 22: Connection refused
(base) jeremys-mbp:~ ratpartyserver$ traceroute 65.19.132.113
traceroute to 65.19.132.113 (65.19.132.113), 64 hops max, 52 byte packets
 1  192.168.86.1 (192.168.86.1)  14.266 ms  4.145 ms  4.352 ms
 2  10.0.0.1 (10.0.0.1)  10.389 ms  6.098 ms  7.072 ms
 3  96.120.95.37 (96.120.95.37)  21.067 ms  16.229 ms  13.733 ms
 4  68.85.102.109 (68.85.102.109)  17.678 ms  15.213 ms  16.475 ms
 5  be-212-rar01.santaclara.ca.sfba.comcast.net (68.87.193.133)  22.811 ms  16.431 ms  18.211 ms
 6  be-39911-cs01.sunnyvale.ca.ibone.comcast.net (96.110.41.113)  21.395 ms
    be-39931-cs03.sunnyvale.ca.ibone.comcast.net (96.110.41.121)  20.956 ms
    be-39911-cs01.sunnyvale.ca.ibone.comcast.net (96.110.41.113)  17.265 ms
 7  be-3211-pe11.529bryant.ca.ibone.comcast.net (96.110.33.86)  20.349 ms
    be-3311-pe11.529bryant.ca.ibone.comcast.net (96.110.33.90)  22.660 ms  20.515 ms
 8  be3111.ccr31.sjc04.atlas.cogentco.com (154.54.11.5)  27.561 ms  17.313 ms  18.550 ms
 9  be2431.ccr41.sjc03.atlas.cogentco.com (154.54.88.189)  23.827 ms  36.964 ms  24.212 ms
10  be3142.ccr21.sjc01.atlas.cogentco.com (154.54.1.193)  27.103 ms  27.616 ms  21.370 ms
11  be3101.agr22.sjc01.atlas.cogentco.com (154.54.41.58)  25.029 ms  25.945 ms  20.988 ms
12  be3758.nr51.b034314-0.sjc01.atlas.cogentco.com (154.24.8.230)  23.383 ms  21.797 ms  21.040 ms
13  38.32.115.154 (38.32.115.154)  22.472 ms  24.988 ms  28.954 ms
14  65.19.132.113 (65.19.132.113)  39.791 ms  22.519 ms  19.455 ms
15  65.19.132.113 (65.19.132.113)  23.151 ms  19.080 ms  21.192 ms
(base) jeremys-mbp:~ ratpartyserver$